Our operations team keeps the DAI trains running and makes sure every piece of the system is working at top speed and efficiency.
The team helps set up campaigns, advises on targeting, investigates performance, recommends strategies for problem resolution, and coordinates between programmers, technology partners and agencies.
Operations engineers provide both standard and custom reporting on a daily basis. Each programmer is assigned their own reporting contact so that the programmer's needs are understood and championed by someone they know.
Our Service Assurance team provides 24/7 monitoring to ensure ads are delivered as expected. They monitor the ecosystem and produce reports on system health, ad asset availability, ad decisioning, and metadata. The team obtained TAG certification in 2016, which is an industry recognized stamp of excellence in Service Assurance.