Operations Engineer

If you’re looking for a place that values respect, cooperation, integrity, fun, great accomplishments, and family, then Canoe Ventures might be the place for you! What is unique about Canoe is how much we: encourage collaboration and independent decision-making by employees, share information openly and are candid with each other, and encourage great work—your best work—without a lot of constraints. We are looking for employees who are: self-motivating, self-disciplined, self-improving, act like leaders, take initiative, thrive on freedom and are worthy of it, and act in the best interest of Canoe.

 

WHAT WE DO?

Canoe is an advertising technology company that provides software and enablement services to national television programming companies like NBCU, Disney, Fox, Discovery, etc.  Canoe was founded in 2008 by the largest multi-system cable operators (MSOs).  Comcast, Charter Communications, and Cox Communications now own the company. The company is focused on delivering dynamically inserted on-demand advertising to cable set-top boxes in close to 40 million households in the US and is expanding its service internationally.  Canoe is the best of both a large company with access to the resources of multi-billion corporations while operating as a small, self-sufficient company capable of quick, valuable contributions to the business of our customers and partners.  Canoe is the linchpin for the future of television advertising.  The company is based in Lakewood, CO with a sales office in New York City.

 

SUMMARY:

Canoe is looking for an Operations Engineer who will manage and act as a central escalation point for highly critical and/or highly impactful user applications. This person will be responsible for application performance and availability.  The position will monitor application platform using operational metrics, defect, quality, change control, and compliance.  The job will analyze systems, address performance issues, respond to outages and incidents, and prototype and/or develop monitoring tools. The job will involve the production testing of new releases and new applications that are handed off to the operations team.  The goal of the job is to identify and solve issues before they effect users.

 

 

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES: 

Core duties and responsibilities include the following. Other duties may be assigned.

  • Work with engineering team members and product team to deliver Service Assurance from Canoe Ventures.

  • Be responsible for several critical applications essential for the efficient and effective operation of an advertising ecosystem reaching nearly 40 million homes.

  • Identify and solve issues through system/data analysis and monitoring.

  • Extract data using SQL, BASH or similar from database/logs.

  • Manipulate using SQL, Excel, Grafana or similar.

  • Render quantitative analysis with numeric presentation; produce visual presentation of numeric result using available tools.

  • Highlight observed operational failures and propose workarounds/solutions.

  • Work with MSOs (Video Distributor/Cable Operators), 3rd party systems, and customers in support of Video On Demand Digital Advertising Insertion (VOD DAI) goals.

  • Proactively identify system and operational improvements using quantitative and/or qualitative cost/benefits reasoning.

  • Participate in problem solving with software development, integration/test and product teams to improve operational excellence.

  • Responsible for identifying operations defects and interact with software engineers to capture and relay the operational impact. 

 

COMPETENCIES:                                       

To perform the job successfully, an individual should demonstrate the following competencies:

  • Ownership – has responsibility and accountability for the successful operation of Canoe’s applications.

  • Analytical - synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work-flows and procedures.

  • Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

  • Technical Skills - assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

  • Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

  • Independence – uses understanding of system with client/company goals to seek opportunities to improve Canoe’s service.

  • Written Communication - writes clearly and informatively, is able to read and interpret written information.

  • Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.  Demonstrates ability to collaborate across functional and organizational teams

  • Quality Management - looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

  • Diversity - shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

  • Ethics - treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

  • Organizational Support - follows policies and procedures.

  • Planning/Organizing - prioritizes and plans work activities; uses time efficiently; sets goals and objectives; develops realistic action plans.

  • Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

  • Safety and Security - observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

  • Attendance/Punctuality - arrives at meetings and to appointments on time.

  • Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

  • Innovation - displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                      

 

EDUCATION AND/OR EXPERIENCE:                                      

BS in STEM field; prefer 1-5 years related experience and/or training; or equivalent combination of education and experience.

  • Minimum of 1 year experience as an Operations Engineer in a software field. Recent graduates are encouraged to apply.

  • Very strong proficiency with SQL, BASH, Grafana, Excel, and PowerPoint.

  • Familiar with operations methodologies.

  • Experience working on team that applies an Agile or Lean development methodology.

  • Experience working with customers and databases.

  • Experience using software that uses enterprise databases, e.g. Oracle, HBase, and MongoDB.

 

LANGUAGE SKILLS:                                            

Ability to read, analyze, and interpret user stories and industry specification documents.  Ability to write test cases, plans, and reports and product documentation.  Ability to participate orally on conference calls and in meetings.

 

REASONING ABILITY:                                        

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

COMPUTER SKILLS:

  • Intermediate+ Skills in MS Office Suite.

  • Proficient using enterprise databases and table structures.

  • Proficient with communication protocols.

  • Understands scripting language such as BASH, Shell, VB. 

Operations

Please send all submissions to HR@canoeventures.com

Internship Opportunities